Mediation, Conflict Resolution Training, and Coaching

Martin Stillman, MD, JD, is a skilled mediator and facilitator who is available to provide mediation services in-person or virtually.

Dr. Stillman has helped mediate conflicts in healthcare systems across the country, addressing many issues which have included:

• Disagreements involving hospital departments’ scopes of practice
• Constructive communication and conduct guidelines for care team members, including physicians, advanced practice providers, nurses, and resident physicians
• Conflicts among executive leadership team members inhibiting institutional progress
• Long-standing conflicts between or among departments and/or providers which feel “unmovable”
• Need for individual coaching for leaders facing challenges (see Executive Coaching and Leadership Development section)
• Overcoming barriers to addressing physician and care team member burnout
• Development of Practice Agreements between two or more Departments
• Disagreements involving resource allocation
• Resistance to change involving operational care delivery initiatives

Dr. Stillman currently serves as Hennepin Healthcare System’s Mediation and Conflict Resolution Officer in Minneapolis, Minnesota, and he has served as an invited coach and trainer for mediation training programs as well. He has experience mediating one-on-one conflicts, small group issues, and conflicts involving large departments and/or systems.

Dr. Stillman respects the process of mediation, skillfully facilitating the defining of relevant issues and helping the parties collaboratively advance potential solutions to their collective concerns. He is proficient in creating safe spaces for conversations to take place and minimizing barriers to communications, actively helping those involved avoid unhealthy confrontation and ill will.

Contact Dr. Martin Stillman to explore how his mediation services can help you and your organization directly address troubling conflict that needs experienced and thoughtful intervention.

Martin Stillman, MD, JD, provides executive coaching and leadership development.

Dr. Stillman combines his extensive leadership and practical experience with an ability to teach and coach in working one-on-one with individuals seeking coaching and professional development. He honed these skills over years as an invited coach and educator for the University of California, San Francisco (UCSF) prestigious year-long physician leadership training program where he mentored physicians and other healthcare providers in their year-long experience.

Leaders may seek coaching when struggling to resolve conflicts among colleagues at all levels to help a team lacking cohesion. They may also seek coaching when challenged with seeing their way through approaching and sequencing necessary actions involving difficult decisions.

His formal education in law and medicine, coupled with extensive knowledge of clinical, administrative, financial, personnel, and quality issues associated with medical practice, provides an experienced lens through which he is able to advise. Additionally, his mediation training, gift for teaching—he has received the prestigious University of Minnesota Medical School Outstanding Teaching Award—and relatable style lends itself to meaningful individual coaching and advancement of necessary leadership skills.

Contact Dr. Martin Stillman to learn more about his availability for your executive coaching and leadership development needs.

A skilled educator, Martin Stillman, MD, JD, is a physician, lawyer, and mediator who conducts workshops and educational sessions to help people learn how to successfully navigate and resolve conflict.

After years of ongoing experience as a Mediation and Conflict Resolution Officer in a large health system, Martin Stillman developed the Conflict Resolution and Facilitation Training program (©CRAFT) to advance the conflict resolution skills necessary to be successful in today’s complex healthcare environments.

Skill-building takes place through interactive, highly acclaimed workshops, and material can be tailored to meet the needs of your organization.

Topics include, but are not limited to:

• Effective Conflict Resolution Through Self-Discovery: Understanding Your Tendencies, Strengths, and Challenges in Approaching Conflict
• How to Discover Interests vs. Positions to Move Your Conflict Resolution Skills Forward
• Having the Difficult Conversation: Developing Strategies and Techniques to Successfully Approach the Difficult Conversation
• Group Dynamics and Interactions: Why Can’t We all Just Get Along? Learning How Others Affect Us and We Affect Others in Resolving Conflict

From small team retreats to large interactive conference sessions, Dr. Stillman is well-versed in working with groups of all sizes.

Contact Dr. Martin Stillman to learn how his skill development and training programs can help you and your organization.